Student and lecturer publish Auckland Airport research in international journal

Auckland International Campus Master of Applied Management student Manish Mahey and Principal Lecturer Olufemi Omisakin have published their research in the Journal of Information and Knowledge Management.

Their article, “Examination of the Job Satisfaction of Customer Service Employees: A Case Study of Auckland Airport”, explores the factors that influence job satisfaction among customer service employees at Auckland Airport.

The study outlined that job satisfaction plays a significant role in employees’ performance and commitment. In the service sectors, such as airports, employees interact with customers on a daily basis. Thus, their satisfaction impacts the organisation’s performance.

Researchers found that workplace recognition was the strongest driver of job satisfaction, highlighting the importance of acknowledging employees’ contributions.

The findings also showed that factors such as job benefits, interpersonal relationships, and professional development opportunities had a more limited impact on overall satisfaction than recognition.

Access the article here: https://doi.org/10.1142/S0219649226500310